ABN: 89165516807    |    RTO NUMBER: 51161    |    CRICOS NUMBER: 03963B

Student Support

You can access a whole range of support service as a WEI student. We understand that starting your life as an institute student is exciting, but that it also involves changes that can be challenging. We will work to make your experience at WEI positive. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to help you focus on your studies and training.

Make the most of WEI with our free services. Achieve your study goals, stay happy and healthy, and know there is support and assistance when you need it. WEI offers practical help, advice and support to all students.

We also understand the challenges international students face as you adjust to a new culture and environment, make new friends, and successfully complete your studies. Be assured you are not alone. We are here to help.

Student Orientation

In your first week a WEI you will get the orientation service. WEI warmly welcomes its new and returning student at an exciting and informative orientation program held at campus.

Orientation is a great way for students to feel part of our WEI community. Attending orientation assists you in settling in to Melbourne and campus life, and to feel confident and prepared for success in your studies. It’s also a great opportunity for you to meet new people, make friends and learn more about your new home.

During orientation, we will introduce you to many departments and resources that will make your experience here at WEI unique, while offering you time to familiarize yourself with our campus. Students also enrol at this time and receive timetables, student ID cards etc. 

Language Literacy & Numeracy Assistance

To ensure that students start their courses at the correct level, at the time of Orientation, students are also required to do the Literacy, language and Numeracy Assessment.

Australian has a strong consumer protection framework to protect the rights of Australian consumers, including international students in Australia. The Australian Consumer Law includes a national law guaranteeing consumer rights when buying goods and services.

Overseas Students Ombudsman

The Overseas Students Ombudsman is a specialist role of the Commonwealth Ombudsman(OSO). The OSO investigates complaints about problems that overseas students have with private education and training institutions in Australia. The Ombudsman’s services are free, independent and impartial. You can find out more about this service on their website: www.ombudsman.gov.au

Tuition Protection Service

The Tuition Protection Service (TPS) is an initiative of the Australian Government to assist you if your institution (referred to as ‘Education Provider’ under the TPS) is unable to fully deliver your course of study. The TPS may also assist you if you have withdrawn from, or not started, your course and are eligible for a refund of tuition fees and the institution has not paid them.

The TPS will ensure that you are able to either:

  • Complete your studies in another course or with another institution, or
  • Receive a refund of your unspent tuition fees.

  • Under the Tuition Protection Service international students have a number of rights and obligations.

    WEI Support Service

    At WEI we offer a variety of support services to assist our students to develop the personal resilience and skills needed to achieve both their academic and personal goals. Students can access a whole range of support services as a WEI student.

  • Face-to-face skill building in referencing, essay and report writing structure and other study skills
  • Help understanding what is expected of you as a student visa holder
  • Support for general and personal issues that may affect student’s ability to study
  • Referral to health services
  • Language and academic support

  • We offer free counselling, financial support, help finding accommodation and much more.

    Disability Support

    WEI seeks to remove barriers that students with disabilities may face in private education. We also aim to improve participation, retention and success of students with disabilities, including access to learning environments.


    Counselling services provides professional services to enrolled WEI students that are designed to support students in their personal, psychological, academic, and social development.

    WEI students can make an appointment with a Student Counsellor to discuss a range of educational and personal issues.  Counsellors can assist with:

  • Course options, selection and career pathways
  • Study skills
  • Student welfare and support
  • Fees and payment options
  • Linking students to a range of language, literacy and numeracy support options
  • Time management skills
  • Personal counselling
  • Relation issues
  • Referral to other services that can provide ongoing support with legal, health, accommodation, financial and welfare needs

  • Our goals are the success for our students in their studies and the promotion of their personal resilience and wellness.



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